Customer Care Employee

We are Onyx. We are looking for talent.

This vacancy is no longer available. Click here to get an overview of the open vacancies.

Onyx One is the online platform responsible for the registration, qualification and training of contractors working for major clients. It is a Contractor Management System with a focus on safety and quality. Onyx is an SME with ambition. We work with the largest companies and we are rightly proud of that! Will you join us in our adventure? We are looking for a Customer Care Employee.


Your main and primary focus is to support our customers in using our online platform Onyx One. For this you must:

  • Getting to know Onyx One from A to Z.
  • To advise and assist Onyx One users in the use of Onyx One.
  • Derive from customer questions how we can improve Onyx One for greater usability.
  • Discuss with the Onyx One product owner the feasibility of any additional functionality.
  • Be able to write out the desired changes and communicate them to the product owner.
  • Support the implementation manager in parameterizing and setting up Onyx One for new customers.
  • Provide training to customers so that they can work independently with Onyx One to work independently.


  • You have a great affinity and interest in the use of software packages.
  • You are very customer-oriented, no effort is too much.
  • You are stress-resistant and can deal diplomatically with customers who do not understand the system.
  • You think solution-oriented and are strong in briefing customer needs to the Product Owner.
  • You are creative and come up with new ideas.
  • You take initiative and are strong in communication.
  • You can work both independently and as part of a team.
  • You speak and write perfect Dutch, French and English.
  • You live in Belgium, preferably region of East Flanders.


  • An attractive salary with fringe benefits commensurate with your experience.
  • Intensive and focused training.
  • The opportunity to further develop yourself through courses and…
  • Lots of room for responsibility and initiative.
  • A modern environment with casual atmosphere and self-directed teams.
  • An organization where you as a person really matter.


Send your resume now to